We are recruiting on behalf of our client for an experienced Technical Support Officer to support their Public Protection & Enforcement team during a period of increased demand.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone, email, and in person.
- Coordinate and process service requests, ensuring accurate record keeping.
- Provide technical and administrative support across licensing, enforcement, and regulatory services.
- Process licence applications, consultations, fees, and associated correspondence.
- Maintain accurate records using UNIFORM and other case management systems.
- Support responses to complaints and Freedom of Information requests.
- Produce reports and administrative updates to support service delivery.
Essential Requirements
- Previous experience in a Local Authority regulatory, licensing, environmental health, or enforcement support role.
- Exceptional knowledge and experience of UNIFORM databases.
- Strong administrative, organisational, and customer service skills.
- Excellent communication skills and attention to detail.
- Minimum 5 years' employment history.
Contract Details
- Position: Technical Support Officer
- Department: Public Protection & Enforcement
- Hours: 21.5 per week
- Pay Rate: £35.00 per hour
- Start Date: 9 November 2026
- Duration: 19 weeks
