Title: Home Condition Survey Administrator (HHSRS)
Contract Type: FTC, 15 Months, Full Time, 35 hours per week
Salary: From £31,955 per annum (London weighted salary) or from £27,796 per annum (Regional salary) dependent on experience.
Grade: 5
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required
Closing Date: 16th November 2026
Interview Dates: 23rd November via Teams
Please click here for the role profile - Home Condition Survey Administrator.docx
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.
Join our Home Condition Survey Team at L&Q:
We are currently looking for an organised and proactive Home Condition Survey Administrator (HHSRS) to join our Home Condition Survey Team.
The Home Condition Survey team are responsible for delivering our in-house programme of condition surveys. We aim to survey a minimum of 20% of our homes and blocks, each year, on a 5-year rolling cycle so that we maintain up to date home condition information. This enables us to plan our 15-year major works investment plan effectively.
The reporting and subsequent remediation of HHSRS hazards, identified via the Home Condition Survey programme is one of the ways we ensure our residents live in warm, safe and decent homes.
If you are an excellent communicator, who can multitask with ease and is passionate about delivering a high standard of customer service to our residents, we would love for you to apply!
Your impact in the role:
As a Home Condition Survey Administrator (HHSRS), no two days will be the same, so the ideal candidate will thrive, in a fast-paced environment and revel in delivering a varied workload. The main duties of the role include;
Managing the team HHSRS mailbox and ensuring all reported HHSRS hazards identified by the Home Condition Surveyors and external consultants whilst delivering home condition surveys, are logged and sent for triage. Act as the first point of contact for the home condition team providing up to date and accurate information to colleagues and our external partners.
Escalate HHSRS hazards to the relevant teams within the organisation, including the raising of repair jobs when required, to ensure all HHSRS hazards are remedied quickly for residents, and within Awaab's Law timescales.
Liaise with a wide range of other departments, stakeholders and partners, to t rack the remediation of HHSRS hazards, through actively monitoring supporting with the resolution of any blocks/issues, accurately recording of job numbers and the remediation completion dates.
Compile regular management reports related to HHSRS activity to support with the continuous improvement of working practices to support the delivery of excellent customer service.
Arranging appointment bookings, for home condition surveys to be delivered, through the generation of letters, text messages and phone calls, taking care to answer any questions or queries raised by residents during the booking process with compassion and empathy.
Work collaboratively with Admin colleagues, to review, develop and streamline processes, to ensure consistency of approach and provide support during periods of absence. What you'll bring to the team:
The successful candidate must be able to demonstrate:
Knowledge/experience of working in a customer facing, administration-based role in a fast-paced environment, and a commitment to providing high levels of customer service
Excellent organisational skills and attention to detail, with the ability to prioritise own workload and manage time effectively
Excellent proficiency in Microsoft Office applications, including Word, PowerPoint and Outlook, with strong Excel skills.
Effective and clear communication skills, problem solving skills and the ability to work collaboratively within a team interacting with internal and external stakeholders at all levels
Knowledge of Awaab's Law, its application, and impact with the social housing sector If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more.
At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click here to find out more about L&Q and why you should join us!
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