Client Services Assistant
Location: Colchester, Essex
If you’re the person friends come to when they need something sorted, you already have the main skill for this job. Our client is looking for a Client Services Assistant in Chelmsford to be the friendly, reliable face their customers deal with, with full training from day one and a clear route into management.
About our client
Our client is a growing business based in Chelmsford, working with customers across Essex. They pride themselves on great service and on developing their people from within.
Why this role stands out
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A clear path to a managerial position, with progression based on your performance, not how long you’ve been there
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Full training and ongoing coaching, so you’re never left to figure things out alone
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A supportive team that invests in your development from your very first week
The role
As a Client Services Assistant, you’ll look after customers from their first conversation onwards: answering questions, explaining services clearly and making sure every customer leaves happy. It’s a people-focused role where good communication and a positive attitude matter more than past experience.
What you’ll do
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Speak with customers face to face and build rapport quickly
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Explain products and services in a clear, friendly way
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Answer questions and resolve customer queries on the spot
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Keep accurate records of customer conversations and sign-ups
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Work alongside your team to hit shared daily and weekly goals
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Represent our client professionally at all times
What success looks like
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First month: fully trained, confident talking to customers and working independently
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By three months: a go-to person for customer queries, consistently delivering great service
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By six months: working towards a managerial position, supporting new starters and developing your leadership skills
What our client is looking for
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Strong communication skills and a friendly, confident manner
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A positive attitude and willingness to learn
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Reliability and good timekeeping
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Ambition to progress into management
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The right to work in the UK
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No experience needed. If you’ve worked in hospitality, retail, a call centre, played team sport or volunteered, you already have the core skills for this role.
What you’ll get
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£580 – £750 per week OTE, earnings are performance based
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Full training from day one
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One-to-one coaching and ongoing development
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A clear progression route into management
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Leadership and people-management skills you’ll keep for your whole career
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A friendly, supportive team environment
How to apply
Apply now and one of our consultants will be in touch to talk you through the role. No cover letter needed.
Keywords: client services, customer service, customer care, communication skills, building rapport, face-to-face, customer support, entry level, no experience needed, full training, management progression
