Your new company
You will be joining a well-established manufacturing organisation in Nottinghamshire with a strong reputation for quality and customer service. Due to ongoing business requirements, they are looking to recruit a Customer Scheduler on a temporary basis for an initial period of around 3 months.This is a varied, customer-focused position where you will act as a key link between customers and internal operational teams, helping to ensure customer requirements are understood, achievable and delivered effectively.
Your new role
Reporting to a senior member of the operational team, you will be the main point of contact for your allocated customers and will manage requirements from initial order through to delivery.Your responsibilities will include:
Acting as a key point of contact for customers, resolving scheduling and order-related queries
Managing customer requirements and ensuring orders are processed accurately in line with agreed terms
Working closely with production teams to ensure customer requirements and timescales are achievable
Monitoring customer orders and tracking progress through production
Identifying potential delays or changes in priorities and communicating these internally
Developing strong relationships with customers and internal stakeholders
Working closely with Purchasing, Planning and other operational teams to resolve supply issues
Supporting with outstanding customer accounts where required
Hosting customers during site visits
Supporting the preparation and presentation of customer KPI information
Maintaining high standards of accuracy, quality and customer serviceWhat you'll need to succeed
To be successful in this position, you will ideally have:
Previous experience within a customer-facing, scheduling, order management or manufacturing environment
Strong organisational skills with the ability to manage several priorities simultaneously
Excellent attention to detail and a high level of accuracy
Strong Excel and PowerPoint skills
Confident communication skills and the ability to work effectively with stakeholders at different levels
The ability to remain organised and solutions-focused when working under pressure
A positive, proactive and resilient approach
Good time management skills and the flexibility to adapt to changing prioritiesPrevious experience within an engineering or production environment would be advantageous, as would experience producing and presenting customer KPI information.
What you'll get in return
You'll be offered a temporary contract for an initial period of around 3 months, with a rate of pay equivalent to a £30,000 annual salary, paid hourly on a weekly basis.This is a great opportunity to join an established manufacturing business in a varied role with exposure across customer service, production, planning and supply chain.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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