Responsive Repairs Administrator
Location: Barnet
Contract: Full Time
Department: Repairs & Estates
Reports To: Office Performance Manager
About the Role
We are seeking a proactive and organised Responsive Repairs Administrator to support the day-to-day operation of a busy repairs team. The successful candidate will be responsible for a variety of administrative duties, helping to ensure repairs processes run efficiently while delivering excellent customer service to residents, leaseholders, contractors, and internal stakeholders.
Key Responsibilities
Managing incoming emails and general correspondence.
Processing contractor invoices accurately and in a timely manner.
Raising repair orders and follow-on works, including out-of-hours requests.
Handling resident and leaseholder enquiries and investigating queries.
Producing reports to support the wider team.
Liaising with contractors, supply chain partners, and internal departments.
Ensuring the secure handling and storage of keys.
Monitoring and managing overdue works orders.
Ordering office stationery and supplies.
Providing general administrative support as required.
Essential
Minimum 3 years' experience in a similar administrative role.
Experience working in an office-based environment.
Strong IT skills with experience maintaining accurate records and producing reports.
Excellent communication skills with the ability to build positive relationships with a range of stakeholders.
Proven ability to meet deadlines and work to targets.
Strong organisational and problem-solving skills.
Ability to work independently and as part of a team.
Standard DBS clearance (or willingness to obtain).
Desirable
Experience working within the social housing sector.
Experience supporting repairs, maintenance, or property services teams.
Qualifications
5 GCSEs (Grade A-C / 4-9), including English and Maths, or equivalent relevant experience and training.
We are looking for someone who:
Demonstrates excellent customer service skills.
Takes ownership and finds practical solutions.
Is proactive, organised, and detail-oriented.
Treats everyone with respect and professionalism.
Goes the extra mile to support customers and colleagues
