Location: Peterborough
Salary: £18.86 per hour
Job Type: Temporary
Duration: Immediate start, running until at least the end of the year
Working Hours: Monday to Friday, 8:00am - 5:00pm (fully office-based)
Benefits: Free on-site parking
Your new company
A well-established organisation in Peterborough is seeking an experienced and customer-focused Service Desk Administrator to join their busy facilities support team on a temporary basis. This is a fast-paced role that will see you acting as a key point of contact for maintenance requests, ensuring jobs are logged, coordinated and completed efficiently.
Your new role
As a Service Desk Administrator, you will be responsible for managing maintenance requests received via telephone and email, ensuring all jobs are accurately logged and tracked through the internal CAFM (Computer-Aided Facilities Management) system.
Working closely with engineers, contractors and internal stakeholders, you will coordinate workloads, schedule appointments and provide regular updates to ensure service levels are met.
Main responsibilities will include:
Responding to maintenance and facilities-related enquiries via phone and email
Logging, updating and tracking reactive maintenance jobs on the CAFM system
Scheduling engineers and coordinating workloads to ensure timely completion of works
Monitoring job progress and following up on outstanding tasks
Liaising with engineers, contractors, suppliers and customers
Prioritising urgent and emergency maintenance requests
Maintaining accurate records and documentation
Producing reports and updating spreadsheets where required
Escalating issues appropriately and ensuring effective resolution
Supporting the wider facilities and administration teams with ad hoc duties
Ensuring excellent customer service is delivered at all times
Working to KPIs and service level agreements within a busy helpdesk environmentWhat you'll need to succeed
To be successful in this role, you will ideally have previous experience working within a Facilities Helpdesk, Service Desk, CAFM or Maintenance Coordination environment.However, candidates with strong administrative, reception or facilities administration experience will also be considered.
You will have:
Previous Service Desk, Helpdesk, CAFM or Facilities Administration experience (desirable)
Excellent customer service and communication skills
Strong organisational and prioritisation abilities
High levels of accuracy and attention to detail
Confidence managing high volumes of calls and emails
The ability to work effectively in a fast-paced environment
Strong IT skills including Microsoft Office applications
A proactive and positive approach to problem-solving
Experience coordinating schedules, diaries or workloads would be advantageousWhat you'll get in return
Competitive hourly rate of £18.86 per hour
Immediate start available
Temporary assignment running until at least the end of the year
Free on-site parking
Monday to Friday working pattern
Opportunity to gain experience within a busy and supportive facilities teamWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us today for a confidential discussion about your career.
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