Call Handler
Location: Chigwell, Essex
Hours: Monday to Friday, 8:00am – 5:00pm
Salary: National Minimum Wage (dependent on age)
About the Role
We are looking for a reliable, friendly and enthusiastic Call Handler to join our busy electrical contracting office in Chigwell.
This is an excellent opportunity for someone looking to start or develop a career in customer service and administration within the construction and electrical industry.
Working closely with our Contracts Managers, engineers and office team, you will be responsible for handling incoming calls and enquiries, assisting customers and ensuring information is accurately recorded and passed to the relevant team members.
Key Responsibilities
Answering incoming telephone calls in a professional and friendly manner.
Taking accurate details from clients, customers and contractors.
Responding to emails and general enquiries.
Logging calls, enquiries and job requests accurately on company systems.
Booking and arranging engineer appointments.
Scheduling engineers and updating work diaries.
Liaising with clients, engineers, suppliers and subcontractors.
Providing customers with updates regarding appointments and job progress.
Passing urgent or technical enquiries to the appropriate member of the team.
Assisting with quotations, invoices and job documentation where required.
Maintaining accurate customer and job records.
Filing, scanning and organising office documents.
Assisting with general office administration and supporting the contracts team.
Requirements
Excellent telephone manner and communication skills.
Friendly, polite and professional approach when dealing with customers.
Good organisational skills and attention to detail.
Basic IT skills, including Microsoft Office (Word, Excel and Outlook).
Ability to remain calm and professional when dealing with busy or challenging situations.
Good telephone and written communication skills.
Willingness to learn and develop new skills.
Ability to work effectively as part of a team.
Punctual, reliable and professional.
Previous customer service, call handling or administration experience would be an advantage but is not essential.
What We Offer
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Full-time, permanent position.
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23 days holiday plus bank holidays
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Company pension
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Monday to Friday working hours (8:00am – 5:00pm).
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On-the-job training and career development opportunities.
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Friendly and supportive working environment.
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Opportunity to progress within a growing electrical contracting business.
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The opportunity to develop valuable customer service, administration and industry knowledge
