Payroll & Pensions Officer
Pay Rate: £23.62 per hour PAYE | £31.83 per hour Umbrella
Location: Hackney Service Centre / Hybrid (Flexible Home & Office Working)
Service:Payroll & HR Systems
Role Length: 3 -4 Weeks initially
Reporting To: Payroll and Pensions Lead
About the Role
We are seeking an experienced, proactive, and detail-oriented Payroll & Pensions Officer to join the Payroll and HR Systems Team at the London Borough of Hackney.
This assignment has a dedicated focus on pension administration within the Local Government Pension Scheme (LGPS), with a key emphasis on processing pension leavers, updating member records, and handling day-to-day calculations using iTrent.
We need a specialist who can hit the ground running, operate independently from day one, and deliver accurate, high-quality service to staff, leavers, and scheme administrators.
Key Responsibilities
Pensions & Leaver Administration: Accurately process and calculate all pension leaver documentation, service histories, certificates of pensionable pay, and member record updates for the LGPS.
Systems Management (iTrent): Input, maintain, and validate payroll and pension transactions directly within the iTrent HR/Payroll system in line with statutory guidelines and monthly deadlines.
Enrolment & Scheme Compliance: Support auto-enrolment and contractual enrolment processes across LGPS, as well as Teachers' Pensions and NHS schemes where applicable.
Contribution & NIC Adjustments: Perform accurate calculations and adjustments for National Insurance contributions and pension deductions, including reconciliation checks.
Query Resolution & Customer Care: Act as an approachable and knowledgeable point of contact for pension-related queries from departing staff, active members, scheme administrators, and line managers.
Official Communications: Generate and issue accurate, compliant pension leaver notifications and formal correspondence.
Essential Criteria (Must-Have)
Recent LGPS Administration Experience: Strong, current working knowledge of the Local Government Pension Scheme regulations, rules, and contribution structures.
Proficiency in iTrent: Proven hands-on experience managing, entering, and extracting payroll and pension data within the MHR iTrent environment.
End-to-End Leaver Processing: Thorough understanding and solid track record of processing pension leaver documentation, leaver calculations, and member record updates accurately and efficiently.
Immediate Operational Capability: The ability to work autonomously, prioritise tasks under pressure, and quickly assimilate into the service without extensive supervision.
Clear Communication & Professionalism: High standards of confidentiality, customer care, and attention to detail when resolving sensitive pay and pension queries.
How to Apply
If you meet the essential criteria-specifically with iTrent and LGPS leaver experience-and are ready to make an immediate impact please apply
Due to high volume of applications only successful applicants with the relevant experience will be contacted
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy
