Maintenance Coordinator / Repairs Scheduler
Location: Harrow
Salary: £30,000–£32,000 DOE
Job Type: Full-time, Permanent | Office-based
About the Role
We are recruiting for an established plumbing, heating and building maintenance company seeking an experienced Maintenance Coordinator / Repairs Scheduler to join its busy operations team.
The successful candidate will coordinate engineers, manage maintenance appointments and ensure reactive repairs and planned works are completed efficiently.
Key Responsibilities
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Schedule and manage daily diaries for plumbing, heating and maintenance engineers.
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Coordinate reactive repairs, emergency call-outs and planned maintenance (PPM).
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Liaise with customers, residents, tenants, engineers and contractors.
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Book appointments, arrange access and manage last-minute scheduling changes.
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Monitor jobs from initial enquiry through to completion, including follow-on works.
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Handle customer complaints, delays and service enquiries professionally.
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Order materials, coordinate parts and support purchase orders and invoicing.
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Maintain accurate job records and monitor service levels and KPIs.
Requirements
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Previous experience in repairs scheduling, maintenance coordination, engineer planning or a similar role.
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Experience within plumbing, heating, facilities management, property maintenance or social housing is desirable.
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Strong customer service, communication and organisational skills.
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Confident managing busy engineer diaries and multiple priorities.
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Good Microsoft Excel skills and experience using CRM or job management systems.
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Ability to work under pressure in a fast-paced environment.
Salary & Benefits
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£30,000–£32,000 per annum.
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Opportunity to join an established and growing business.
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Varied role within a busy maintenance operations team.
Working Hours
Monday to Friday
