Client Accounts Coordinator – City Centre
Monday to Friday, Full Time
£28 - 32,000 DOE
Our well-established client is looking for a Credit Control focused Client Accounts Coordinator to join their finance team within a busy property management environment.
Key responsibilities as Client Account Coordinator:
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Manage tenant accounts, monitor rent payments and proactively recover outstanding arrears.
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Issue payment reminders and formal notices, negotiate repayment plans and manage rent protection insurance claims.
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Prepare legal documentation, including rent statements and Section 8 notices, and liaise with solicitors where required.
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Provide regular client updates and work closely with Property Managers to resolve account queries and disputes.
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Produce arrears reports for senior management and ensure compliance with company procedures and regulatory requirements.
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Support wider accounts activities, internal audits and ongoing improvements to credit control processes.
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Maintain professional relationships with tenants, landlords, guarantors and third parties while supporting the day-to-day operations of the Client Accounts department.
Essentials as Client Account Coordinator:
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Previous experience in credit control or accounts receivable is essential.
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Experience in residential lettings or property management is highly desirable.
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Familiarity with complex arrears cases and the preparation of documentation for legal proceedings is desirable.
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Strong organisational skills, with the ability to manage multiple accounts and competing deadlines effectively.
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Excellent communication and negotiation skills, with the confidence to handle challenging conversations and resolve payment disputes professionally.
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Ability to work independently, take ownership of responsibilities and collaborate effectively with colleagues.
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A professional and adaptable approach, demonstrating sound judgement, emotional intelligence and the ability to respond positively to changing priorities.
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A proactive and reliable attitude, with the initiative, resilience and flexibility to manage responsibilities effectively.
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Proficiency in Microsoft Excel and CRM systems.
Interested in this Client Accounts Coordinator Role? Please apply now
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
