About the Role
Our client is seeking a practical, approachable Systems Trainer to help colleagues use its bespoke parking management and processing system confidently and accurately.
With around 50 staff in the processing centre, effective training is essential to maintaining accuracy, consistency and productivity. The centre handles correspondence by email, with no telephone-based customer service.
Key Responsibilities
Deliver systems training to new starters and existing processing staff, adapting your approach to different levels of experience.
Develop a structured induction programme covering system navigation, processing workflows and email correspondence.
Create clear user guides, training materials and step-by-step instructions.
Provide individual coaching and refresher training to address knowledge gaps and improve performance.
Train colleagues on system updates, new functionality and changes to working procedures.
Work closely with processing managers to identify common errors and training needs.
Help staff understand how to apply procedures correctly, maintain accurate records and handle information appropriately.
Assess understanding through practical exercises and competency checks.
Maintain training records and provide managers with clear feedback on progress.
Liaise with technical colleagues to raise recurring system issues and support improvements to usability and processes.Skills and Experience
Experience delivering training on business systems, software or operational processes.
Ability to learn a bespoke system and explain its functions in straightforward language.
Confident delivering group sessions and providing one-to-one support.
Experience creating practical training materials and user guides.
Strong written communication, organisation and attention to detail.
A patient, supportive approach, with the confidence to address errors constructively.
Comfortable working in a busy environment with high volumes of transactions and correspondence.
Able to assess whether training has improved accuracy, confidence and productivity.Desirable Experience
Experience within parking, administration, processing, financial services or another environment governed by clear procedures.
Experience supporting system rollouts or changes to established working practices.
Familiarity with quality assurance, data protection and accurate record keeping.Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds
