Our prestigious manufacturing client is seeking an experienced Spanish speaking Customer Service Coordinator (bilingual)
Location: Dartford, Kent
Hours: Full time, flexi and hybrid
Min of 2 days in office including Tuesdays
Salary: £33,000 pa + excellent benefits including
3% non-contractual bonus
Hybrid working structure (Please note: To ensure your long-term success, you will spend more time in the office initially during your comprehensive training period).
Excellent benefits packaging including 25 days leave, health care etc
Our client is seeking a proactive and detail-oriented Customer Service Coordinator to join their CS team in Dartford. In this role, you will act as a vital link between customers and internal departments, helping to enhance customer loyalty and support our commercial growth.
Key Responsibilities
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Customer Communication: Respond to customer enquiries via phone, email, and Zendesk in both English and Spanish.
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Order Management: Accurately enter and process customer orders, calculate transit/freight charges, and keep customers updated on delivery timelines.
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Problem Solving: Investigate and resolve complex customer issues and complaints, managing them through to completion.
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Cross-Functional Collaboration: Liaise with internal teams including Supply Chain, Shipping, Finance, Quality, and Planning to resolve queries.
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Commercial Support: Prepare quotations for new business, follow up on outstanding quotes, and maintain up-to-date pricing lists.
Customer Service Coordinator skills and experience required:
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Language Skills: Full professional fluency in both Spanish and English (written and verbal).
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Experience: A minimum of two years’ experience in a dedicated customer service or account coordination role.
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Tech Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook, Teams). Experience navigating CRM or ERP systems like Oracle or Zendesk is highly advantageous.
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Skills: High attention to detail, strong active listening skills, and the ability to multitask in a fast-paced environment.
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Mindset: A proactive problem-solver who can look beyond the immediate interaction to support the customer’s long-term goals
