Job Description
Specialists in providing engineered above ground drainage and water supply systems, Polypipe Building Services leverages offsite fabrication to design and deliver solutions to mechanical and public health engineers, M&E contractors as well as local authorities. Polypipe Building Services houses well-known industry brand Terrain and has been delivering systems to commercial, high rise residential, healthcare, education and leisure projects for over 50 years.
Role overview: This role is to support the Advantage service offering with critical focus on customer service delivery to internal colleagues & external customers.
Providing technical support services to the indentified product areas such as preparing full working designs, take offs & quotations.
Key Responsibilities for Drainage & Water Supply;
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Designing using AutoCAD, Inventor and Revit Software
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Outworking 2D & 3D drawings where required
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Using the company’s bespoke programs to generate estimates and quotations
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Satisfactorily outworking technical queries for all identified product ranges.
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Customer Telephone support
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Supporting the external sale team and wider technical team by attending customers sites.
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Supporting quality and sales with customer complaints
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Attending pre site commencement meetings as required
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Helping develop new and existing product ranges with NPD and R&D
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Supporting the Advantage manufacturing team
Skills and Requirements:
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Excellent AutoCAD, Inventor and Revit Skills
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A qualification in a design / engineering discipline to HNC or experienced based competence.
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Knowledge of Polypipe standards and processes
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Knowledge of engineering principles associated with commercial above ground drainage and water supply.
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Knowledge of manufacturing principles, British standards and processes across the Advantage department
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Computer Literate – Windows and MS Office Skills
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Communication skills within department and other departments (face to face and by phone)
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Ability to communicate effectively with both internal and external customers
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Advance product knowledge
Working Hours & Benefits:
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Monday - Thursday flexi start between 8:00-9:00am finishing 5:00-6:00pm, Fridays 8:30am-3:00pm.
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25 days holiday plus bank holidays
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Up to 8% matched pension
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Company Sick Pay
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Share save Scheme
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Life assurance
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Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
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Staff discount on all Genuit Group products
