Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment.
Company Benefits:
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Supportive and collaborative team environment.
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Ongoing training and development opportunities.
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Hybrid working opportunities where applicable.
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Opportunity to join a growing and ambitious business.
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Long-term career progression opportunities.
Key Responsibilities:
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Providing exceptional customer service via telephone, email, social media and online channels.
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Managing customer enquiries relating to products, orders, deliveries, returns and general support.
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Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly.
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Managing returns, refunds and customer complaints in a professional and efficient manner.
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Monitoring and responding to customer reviews and feedback, escalating issues where required.
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Processing customer orders and maintaining accurate records within internal systems.
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Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment.
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Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required.
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Contributing to business initiatives, projects and continuous improvement activities.
Experience and Skills Requirements
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Previous experience in a customer service, customer support or order processing role.
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Excellent communication skills, both written and verbal.
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Strong organisational skills and the ability to prioritise workloads effectively.
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Exceptional attention to detail and accuracy.
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Ability to handle customer complaints professionally and confidently.
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Comfortable using CRM, order management and customer service systems.
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Positive, proactive and solution-focused approach.
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Ability to work independently whilst contributing effectively as part of a team.
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Genuine passion for delivering an outstanding customer experience.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
