Role Purpose
The main day-to-day tasks are varied and include responsibility of the supply chain for all, accountable for the subsequent account performance and first line supervision of Delivery Controllers and Assistant Delivery Controllers.
The role includes responsibility for end-to-end account Coordination, involving a high degree of customer and supplier liaison, as well as including the recording, management and reporting of sales information; thereby requiring a high degree of communication, coordination and excellent customer service skills.
The role involves a high degree of people and workload coordination, requiring the ability to allocate accounts, ensure the relevant training and development is identified, whilst also ensuring the team are working to the expected standard, producing financial and reporting outputs.
Key Responsibilities
Provide day-to-day supervision of the supply chain, ensuring activities are completed accurately and efficiently.
Coordinate supply chain activities in line with global NITCO processes, standards and performance targets.
Prepare quotations for spot shipments and assess commercial changes relating to ongoing business.
Oversee month-end activities, including the accurate and timely completion of relating processes.
Supervise daily logistics operations, including shipping, transport and warehousing arrangements.
Build, maintain and support effective working relationships with customers, suppliers and third-party logistics providers.
Prepare accurate monthly operational and financial forecasts.
Monitor and maintain inventory levels in accordance with global standards and business requirements.
Support the development and implementation of new methodologies, operational processes and workflow improvements.
Coordinate the operational introduction of new projects, ensuring requirements, responsibilities and timescales are clearly managed.
Coordinate progress reviews and continuous improvement activities, following through agreed actions to completion.
Support delivery of the team’s functional objectives, performance measures and targets.
Ensure operational activities comply with all applicable global standards, processes and targets.
Supervise and manage individual performance effectively, ensuring team members work to the standards and capability levels required for their roles.
Undertake any other reasonable duties requested by management that are appropriate to the scope and level of the role.
Customer First
Deliver excellent service to customers, suppliers, and internal stakeholders.
Understand customer requirements and support solutions that create long-term value.
Responsibility & Initiative
Take ownership of tasks and deliver commitments with accuracy and professionalism.
Proactively identify issues, opportunities, and solutions.
Challenge for the Future
Continuously seek opportunities to improve processes and ways of working.
Use data and analysis to support decision-making and innovation.
Transparency
Communicate openly, honestly, and professionally.
Maintain accurate records and provide reliable information.
Respect & Trust
Build strong working relationships through collaboration and mutual respect.
Value diverse perspectives and support an inclusive working environment.
Knowledge, Skills & Experience
Essential
Experience within the automotive industry or in global or international supply chain management, logistics, or a closely related operational environment.
Experience overseeing and managing projects from planning through to delivery.
Team leadership or supervisory experience, including allocating workloads, supporting training and development, and managing performance to ensure required operational standards are achieved.
Good working knowledge of material requirements planning (MRP) systems, supported by strong customer service skills.
High level of computer literacy, including proficiency in Microsoft Excel, Word and Outlook.
Strong problem-solving skills, with the ability to organise and prioritise competing tasks effectively.
Ability to work with minimal supervision, use initiative and take ownership of tasks through to completion.
Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders across different functions and cultures.
Flexible and adaptable approach, with the ability to maintain accuracy and deliver effectively when working to tight deadlines.
Benefits:
25 days holiday, plus 8 bank holidays annually (pro rata)
Hybrid working (up to 2 days working from home, following initial settling in period and subject to business requirements)
Private Medical Scheme
Group Personal Pension Plan
Members of the Group Personal Pension Plan will also receive life insurance (up to 4 times gross salary cover)
Employee discount scheme
