About the Role
We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management solutions across a varied customer base. This is a fabulous opportunity for hardware FSEs to diversify into solutions !
This field-based role covers Warwickshire /Leicestershire / Northampton , working with leading manufacturers devices. You will attend customer sites, ensuring devices operate reliably, efficiently and in line with manufacturer standards.
A full UK driving licence is essential due to regular travel.
Key ResponsibilitiesService & Maintenance
Diagnose and repair faults on MFDs, photocopiers, printers and related print infrastructure.
Carry out preventative maintenance in line with manufacturer guidelines.
Install, configure and commission new print devices.
Replace parts, consumables and assemblies as required.
Perform firmware upgrades and device updates. Technical Support
Troubleshoot print quality, scanning, connectivity and configuration issues.
Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows.
Support print management solutions such as PaperCut or uniFLOW.
Assist with integration into Microsoft 365 environments. Customer Service
Build strong professional relationships with customers.
Complete service calls within agreed SLA targets.
Communicate clearly regarding faults, repairs and recommendations.
Provide user guidance and basic training when required. Documentation
Complete service reports accurately and promptly.
Record all work via the service management system.
Maintain accurate parts usage and stock records.
Escalate recurring technical issues where appropriate. Health & Safety
Follow company health & safety procedures.
Maintain vehicle, tools and equipment in safe working condition.
Ensure all onsite work is carried out safely and professionally.
Essential Experience & skills
Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs
Essential Skills & Qualifications
Previous experience as a Field Service Engineer within the managed print industry.
Strong mechanical and electrical fault-finding ability.
Good understanding of TCP/IP networking and basic IT troubleshooting.
Experience configuring network printers and MFPs.
Excellent communication and customer service skills.
Ability to work independently and manage workload effectively.
Full UK Driving Licence.
Strong organisational and reporting skills.
Desirable
PaperCut MF or uniFLOW installation/support experience.
Manufacturer accreditations (Ricoh, Canon, Epson).
Personal Attributes
Professional and customer-focused.
Strong problem-solving ability.
Positive, proactive and well organised.
Team player with a willingness to support colleagues.
Committed to delivering exceptional service.
What Our Client Offers
Competitive salary (£35-40k).
Company vehicle - hybrid
Mobile phone and laptop.
22 days leave rising with service
Manufacturer training and certification opportunities.
Clear career progression within a growing technical services team.
Exposure to print, IT, cloud and communications technologies.
Supportive environment with ongoing professional development How to Apply
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you.
Send your CV to (url removed) or call (phone number removed)
Pure Talent Group Ltd is a UK‑based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
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