Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.
Duties:
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Delivery of service excellence through a communicative customer focused approach applied to the customer order process
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Process customer orders in a professional, timely and efficient manner
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Prepare customer quotations
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Communicate effectively with customers, undertaking necessary follow up calls during the order process
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Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines
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Maximise opportunities to switch sell, upsell and cross sell company products
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Manage debit/credit note process to meet customer and company requirements
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Manage customer complaints and returns effectively and efficiently
Requirements:
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3 years customer service experience including customer call handling and processing customer orders
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Excellent customer service delivery
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Demonstrable compliance with internal process
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Computer literacy including MS Office and regular use of MS Teams
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Customer resolution experience
The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.
If interested, please call Tyheisha or Ollie on (phone number removed) or apply now
