Service Coordinator
Witham
£30 000 to £38 000
Air Compressor Supplier in Witham are currently looking for an organised, proactive and customer-focused Service Coordinator to join their team
If you have experience in service coordination, engineering administration, customer service or a similar role, get in touch!
This is an exciting opportunity to join a busy Service Department, coordinating engineers, supporting customers and ensuring our service operations run efficiently.
Key Responsibilities
Service Coordination & Administration
Schedule maintenance, breakdowns, repairs and installations.
Coordinate engineer diaries and allocate service jobs.
Manage Outlook calendars and improve daily workloads.
Respond to customer breakdown calls and service enquiries.
Maintain accurate CRM records and service documentation.
Process service job sheets and customer purchase orders.Customer Service & Sales Support
Act as the first point of contact for service enquiries.
Build strong customer relationships through excellent communication.
Prepare and follow up quotations for repairs, servicing and spare parts.
Support the Service Manager with departmental targets and growth opportunities.
Keep customers informed of job progress and completion timescales.
Sage 200, Invoicing & Stock Coordination
Input service orders and customer purchase orders into Sage 200.
Produce invoices promptly following completed work.
Raise purchase orders and process supplier documentation.
Coordinate spare parts ordering and prepare picking lists.
Monitor stock levels and support stock replenishment.
Produce despatch documentation for carriers.Reporting & Performance
Produce daily, weekly and monthly service reports.
Monitor outstanding quotations and service jobs.
Assist with tracking engineer utilisation and service performance.
Identify opportunities for continuous improvement.
What We're Looking For
Previous experience in Service Coordination, Service Administration, Sales Administration or Customer Service.
Experience coordinating engineers or field service personnel.
Experience with Sage 200 or similar ERP systems.
Excellent organisational and scheduling skills.
Strong customer service and communication abilities.
Good working knowledge of Microsoft Office, including Excel and Outlook.
Ability to prioritise multiple tasks and work confidently under pressure.
High attention to detail and good numerical ability.
A proactive, adaptable and cooperative approach.Desirable experience:
Engineering, manufacturing, compressed air or industrial equipment environments.
Service CRM systems and service contracts.
Warehouse operations and stock control
