Service Designer - Digital Customer Experience
Manchester | Hybrid - 3 days per week on-site
£80,000-£90,000 + benefits | Permanent
🚀 Design better services. Create real-world impact.
We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together.
You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.
What you'll do
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Research users and stakeholders to uncover needs, pain points and opportunities
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Evaluate services for usability, accessibility and effectiveness
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Create journeys, service maps, prototypes and tangible design solutions
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Facilitate workshops and co-creation sessions with stakeholders
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Translate insight into clear opportunities for user and business value
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Work closely with multidisciplinary teams to take ideas into delivery
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Champion a holistic, user-centred approach to service design
What we're looking for
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Solid experience in service design, with a portfolio showing research through to delivery and impact
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Strong user-centred design and research skills
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Experience with service mapping, prototyping and workshop facilitation
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Confidence engaging and influencing stakeholders using evidence
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Experience working in agile, fast-paced, multidisciplinary environments
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Knowledge of government service standards and accessibility principles
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GDS assessment experience is a plus
🌟 Why join?
You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy.
You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working.
🔐 Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.
Ready to make an impact?
If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you.
Apply now
