Quality & Complaints Advisor
Location: Stafford, Staffordshire
Salary: £28,000 per annum
Job Type: Full Time, Fixed Term Contract (12 Months)
About the Role
Safer Hand Solutions are working in partnership with a well-established organisation based in Stafford to recruit a Quality & Complaints Officer.
Key Responsibilities
Manage and investigate customer complaints.
Draft and issue complaint responses.
Monitor complaint trends and identify improvements.
Conduct quality reviews and audits.
Support Subject Access Requests.
Skills & Experience Required
Experience in complaints handling, quality assurance or compliance.
Excellent communication skills.
High attention to detail.
Strong organisational skills.
Good IT skills.
What's on Offer?
Salary of £28,000 per annum.
Training and development.
Company pension scheme.
25 days holiday plus bank holidays.
Please apply below
