Pay: £26,000.00 per year
Job Description:
Role : GERMAN SPEAKING- CUSTOMER SERVICE ADVISOR
Location: ST15 AREA
Hours: 37.5hrs per week. Monday to Friday. ( Hybrid Mon & Friday)
Pay: £26K
An excellent opportunity has arisen for a German speaking customer service advisor to join one of our longstanding clients, located in Stone
If you’re motivated by meaningful work and want to build your career with a company that supports scientific discovery and innovation worldwide, the company offers an exceptional environment to thrive.
BENEFITS
The Role
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Opportunity to use and develop bilingual (German/English) skills
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Deliver an exceptional customer experience across all communication channels
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Manage orders, enquiries, and service requests with accuracy and professionalism
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Prioritise, organise, and process all customer requests within agreed timeframes
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Take full ownership of customer issues, ensuring efficient and effective resolution
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Communicate confidently with colleagues at all levels, as well as external partners such as couriers and logistics providers
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Maintain accurate records and ensure all information is processed correctly
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Strong organisational skills and exceptional attention to detail
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Confident IT skills, including Microsoft Office
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Ability to work flexibly, accurately, and collaboratively as part of a team
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Genuine passion for delivering outstanding customer experiences
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Desirable: Experience using Microsoft Dynamics 365 Business Central (training provided)
The Requirements
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Fluent German language skills, including professional/business communication
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Proven experience delivering high‑quality customer service
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German English (written and spoken)
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Confident IT skills, including Microsoft Office
If you’re passionate about delivering exceptional service and want to build your career within a supportive, purpose‑driven organisation, we encourage you to apply
