Resident Liaison Officer
Location: Sheffield
Contract: Temporary
Rate: £21.41 per hour
The Role
We are looking for an experienced Resident Liaison Officer to support residents throughout housing maintenance and refurbishment works in Sheffield.
Key Responsibilities
-
Act as the main point of contact for residents throughout works.
-
Keep residents informed about upcoming works, access requirements and timescales.
-
Arrange appointments and manage resident access.
-
Deal with queries, concerns and complaints professionally.
-
Liaise with contractors, site teams and housing management.
-
Carry out resident visits and provide regular updates.
-
Maintain accurate records and ensure resident issues are followed up.
Requirements
-
Previous experience as a Resident Liaison Officer or similar role.
-
Experience within social housing, repairs, maintenance or refurbishment.
-
Strong communication and customer service skills.
-
Confident dealing with residents and contractors.
-
Good organisational and administration skills.
Package
