Receptionist

CV-Library • St Albans, Hertfordshire • 2h ago

About the Role

We are looking for an experienced, professional and personable Front of House / Receptionist to be the first point of contact for our clients and visitors. This is a varied role at the heart of a small, friendly law firm, combining reception and telephony duties with office and facilities support. You will play a key part in creating a warm, polished first impression of the firm and in keeping the office running smoothly day to day.

Key Responsibilities

Reception & Client Care

Greet clients, visitors and guests warmly and professionally, ensuring a positive first impression of the firm
Answer, screen and direct incoming telephone calls promptly and courteously
Manage meeting room bookings, ensuring rooms are set up and tidied for client meetings
Offer refreshments to clients and visitors and manage catering for meetings where required
Handle incoming and outgoing post, deliveries and couriers

Office & Facilities

Ensure the kitchen is fully stocked with coffee pods, water, milk and other refreshment supplies
Monitor and replenish stationery and general office supplies
Liaise with suppliers and contractors for office facilities matters (cleaning, maintenance, equipment)
Keep reception, kitchen and communal areas clean, tidy and presentable at all times
Support health & safety and general housekeeping standards across the office

Administrative & Case Support

Accurately log and update client and matter information using the firm's case management system
Provide general administrative support to fee earners and the wider team as required
Assist with filing, scanning, photocopying and document management
Support the onboarding of new clients, including file opening and ID verification processes
Use initiative to identify and resolve day-to-day issues without needing constant direction

About You

Previous front of house / reception experience within a law firm or professional services environment is essential
Experience working front of house for a small firm, comfortable wearing multiple hats
Confident, competent user of case management systems
Calm, professional and well presented, with a genuine passion for delivering excellent client service
Able to build rapport and communicate effectively with people at all levels, from clients and visitors to partners and support staff
Comfortable dealing with a wide range of personalities with tact, discretion and diplomacy
Self-motivated with strong initiative; able to prioritise and manage a varied workload with minimal supervision
Excellent verbal and written communication skills
Strong organisational skills and close attention to detail
Several years' solid, relevant experience in a similar role

What We Offer

The opportunity to join a well-established, close-knit firm in the heart of St Albans, where you will be valued as a key member of the team and the face of the firm to every client who walks through the door.