Service ControllerSlough£32,000 - £34,000 Bonus Excellent BenefitsAre you an organised, customer-focused professional who thrives in a fast-paced service environment? Do you enjoy being the vital link between customers, engineers, and internal teams?
We're recruiting for a Service Controller to join a leading specialist vehicle manufacturer in Slough. This is an exciting opportunity to play a key role in a busy service operation, ensuring customers receive exceptional support while helping to keep critical specialist vehicles operating at their best.
The OpportunityAs a Service Controller, you'll be the heartbeat of the service department, coordinating engineer schedules, managing customer requests, and ensuring maintenance and repair activities run smoothly from start to finish.
You'll have the chance to work closely with customers, engineers, and operational teams while developing your career within a highly respected organisation that genuinely invests in its people.
Key Responsibilities
Managing customer service requests from initial enquiry through to completion
Scheduling and coordinating engineer workloads to maximise efficiency
Creating job cards, service notifications, and ordering required parts
Tracking contract maintenance activities and ensuring service planners remain up to date
Processing job sheets accurately and conducting customer follow-up calls
Delivering outstanding customer service and maintaining regular communication with stakeholders
Supporting site meetings, operational processes, and health & safety initiativesWhat We're Looking For
Previous experience in a Service Controller, Service Coordinator, Planner, Scheduler, or similar role
Strong organisational and multitasking abilities
Excellent communication and customer service skills
Experience using SAP or similar service management systems would be advantageous
A proactive and solutions-focused approach
Experience within engineering, automotive, plant, fleet or technical service environments is desirableWhat's in it for You?Salary & Bonus
£32,000 - £34,000 basic salary
Annual profit-related bonus scheme worth up to 5% of basic salaryBenefits Package
25 days holiday plus Bank Holidays
Company Bonus Scheme
Personal pension scheme with enhanced employer contributions
Life assurance (5x annual salary)
Free on-site parking
Mental Health First Aiders and wellbeing support This is an excellent opportunity to join an established and growing business recognised for its commitment to quality, innovation, and customer service. If you're looking for a rewarding role where no two days are the same and your contribution truly makes a difference, we'd love to hear from you.
Apply today to take the next step in your Service Coordination career with a market-leading specialist vehicle organisation in Slough.INDENG
