User Researcher
Rate: £530/day Inside IR35
Duration: 3 months initially
Clearance: Active SC required
Role Overview
We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control
Key Responsibilities
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Plan and conduct user research across digital services and products
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Identify user needs, behaviours, pain points and opportunities for improvement
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Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
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Analyse research findings and translate them into clear, actionable insights
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Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
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Support iterative design and development by testing concepts, prototypes and live services with users
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Present research findings clearly to delivery teams and senior stakeholders
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Ensure research considers accessibility and the needs of users with different levels of digital capability
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Maintain research artefacts and contribute to the wider evidence base across the programme
Skills & Experience
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Strong experience as a User Researcher within digital or technology programmes
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Experience planning, conducting and analysing user research independently
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Strong understanding of user-centred design and Agile delivery
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Experience working within multidisciplinary teams
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Confident conducting usability testing, interviews and other research methods
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Ability to turn complex research findings into clear insights and recommendations
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Strong stakeholder engagement and communication skills
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Experience working with sensitive, complex or high-profile services would be beneficial
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Previous Home Office, Central Government or GDS experience would be advantageous
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Understanding of the GDS Service Standard and accessibility requirements would be beneficial
Active SC clearance is required for this role
