Administrator
We are seeking a highly organised Customer Service Administrator for a fantastic company in the Letchworth area. In this role, you will ensure the smooth progression of customer orders from initial intake through to dispatch and delivery.
Key Responsibilities
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Build and maintain strong relationships with an established portfolio of business clients.
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Manage shared inboxes and phone lines, responding to customer enquiries promptly and professionally.
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Support Goods In processes and resolve product-related queries.
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Process customer orders from start to finish ensuring accuracy at all times
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Monitor delivery schedules and liaise with suppliers to update
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Coordinate returns and credits with accuracy.
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Assist with export compliance documentation alongside the Export Administrator.
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Manage quarantine stock.
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Act as first point of contact for all queries relating to open orders
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Expedite shipments to maintain operational flow.
About You
You are someone who brings energy, accuracy, and excellent interpersonal skills. You will thrive in this role if you are:
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An effective communicator confident working with a variety of stakeholders.
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A collaborative team player.
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Detail‑focused and committed to getting things right first time.
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Highly organised with strong time‑management abilities.
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Proficient in Excel and Word.
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Comfortable working with numbers and producing clear written communication.
What We Offer
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Competitive £30,000 - £33,000 salary
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Company pension
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22 days’ holiday plus Christmas shutdown
If this opportunity aligns with your skills and aspirations, we would be pleased to hear from you.
Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 7 days, please consider your application unsuccessful. We kindly request that applicants do not call the office for updates. We will retain your CV for future suitable opportunities
