Customer Service Advisor
This is an excellent opportunity to join an established independent property business as a Customer Service Advisor in Weston-Super-Mare
You'll take responsibility for managing a portfolio of residential rental properties, working closely with landlords, tenants and contractors to ensure tenancies run smoothly and properties are well maintained and fully compliant.
This is a varied and hands-on role, ideal for an organised and proactive property professional who enjoys building relationships, solving problems and delivering a high level of service.
The Role
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Manage a portfolio of properties, acting as the main point of contact for landlords and tenants.
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Coordinate repairs and maintenance, working with contractors to ensure issues are dealt with efficiently.
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Manage tenancy renewals, rent-related matters and the end-of-tenancy process, including deposits.
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Build strong relationships with landlords and tenants, resolving queries and delivering a consistently high level of service.
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Work closely with the wider team
About You
We're looking for an organised and proactive individual who is confident managing a busy workload, dealing with landlords and tenants and resolving issues effectively.
You'll have:
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Strong customer service and communication skills.
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Excellent organisation and the ability to manage a busy workload.
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A proactive approach with the confidence to solve problems and use your own initiative.
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Knowledge of lettings legislation and property compliance would be advantageous.
What's on Offer
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Package: £27,000 - £30,000
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Company pension.
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Training and support towards professional qualifications.
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Genuine opportunities for career progression.
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Supportive working environment within an established independent agency.
About Walker & Sloan
Walker & Sloan are a B Corp Certified recruitment business specialising in Property, Construction and the Built Environment. We work closely with clients across the UK and handle all applications with complete confidentiality
