We are seeking a detail-oriented and dynamic Claims Assistant Administrator to join our clients inclusive and innovative team. In this role, you will provide critical support to our claims team, ensuring the delivery of timely, accurate, and customer-focused claim resolutions.
Responsibilities
- Assist in the day-to-day operations ensuring compliance with company policies and procedures.
- Provide support and guidance to claims team members on case resolution, coordinating efforts to meet quality benchmarks.
- Oversee claims processing to ensure timeliness, accuracy, and adherence to protocols.
- Maintain up-to-date records on claims and update reports
- Communicate with claimants and stakeholders to provide updates, address concerns, and resolve inquiries efficiently.
- Review and approve claims for processing while maintaining strict adherence to organisational policies.
- Ensure that all correspondence is responded to in a timely manner
- Sending of invoices relevant supporting paperwork
- General admin tasks as required
Requirements
- Previous office based experience is essential.
- Confident ability using Microsoft Word, Excel, and Outlook is required.
- Demonstrated ability to work within a fast-paced environment.
- Strong organisational skills and attention to detail, ensuring accuracy in claims processing and reporting.
- Excellent written and verbal communication skills, with a customer-focused approach
