Helpdesk Administrator
Location: West Malling, Kent
Salary: £28,000
Hours: Monday to Friday
About the Role
An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling.
Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Duties & Responsibilities
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Log and manage reactive maintenance requests through the CAFM system
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Allocate jobs to engineers and subcontractors
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Monitor work orders to ensure service level agreements (SLAs) are achieved
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Liaise with clients, engineers, and suppliers to provide updates on outstanding works
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Raise purchase orders and process relevant documentation
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Maintain accurate records and update internal systems
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Support the wider operations team with administrative duties
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Produce reports and assist with general office administration
About You
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Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role
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Experience within the Facilities Management industry is highly desirable
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Excellent organisational skills with the ability to manage multiple tasks
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Strong communication skills and a professional telephone manner
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Confident using Microsoft Office and CAFM systems
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Able to work well under pressure in a fast-paced environment
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A positive, proactive attitude with excellent attention to detail
What's on Offer
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Salary paying £28,000
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Monday to Friday working hours
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Opportunity to join a growing and ambitious Facilities Management business
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Supportive team environment
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Ongoing training and career development
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Genuine opportunities for progression as the business continues to grow
