Service Administrator
Location: Wishaw
Salary: £13.85 per hour
Duration: Temporary Contract (6-12 Months) | Potential Permanent Opportunity
Hours: Monday - Friday | 8:00am - 4:30pm
Are you an organised and customer-focused administrator looking for your next opportunity? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we would love to hear from you.
Our client, a well-established logistics business within the motor trade industry, is seeking a proactive Service Administrator to join their busy team in Wishaw. This is an excellent opportunity for someone with service administration or warranty administration experience who is looking to develop their career within a supportive and professional environment.
The Role
As the first point of contact for customers, you will play a key role in delivering excellent customer service while supporting the efficient operation of the Service Department. You will be responsible for coordinating jobs, scheduling technicians, managing customer enquiries and ensuring all administration is completed accurately and efficiently.
Key Responsibilities
Acting as the first point of contact for customers via telephone and email
Providing outstanding customer service and maintaining strong customer relationships
Handling new job enquiries and gathering fault information
Planning and scheduling repair jobs for technicians
Creating and processing work orders
Raising purchase orders and processing timesheets
Updating Excel reports and departmental trackers
Managing service-related documentation and records
Liaising with customers and providing regular updates on job progress
Supporting the wider Service Department with general administrative duties
About You
We're looking for a highly organised individual who can manage multiple priorities while maintaining excellent attention to detail.
The ideal candidate will have:
Previous experience in a Service Administrator, Service Advisor or Warranty Administrator role
A good understanding of the motor trade industry
A technical mindset and willingness to learn
Excellent communication and customer service skills
Strong organisational and time management abilities
Confidence working in a fast-paced environment
Proficiency in Microsoft Office, including Outlook, Excel and Teams
Experience using SharePoint and OneDrive
Knowledge of Movex and SAP would be advantageous, although not essential
What's on Offer?
Competitive pay rate of £13.85 per hour
Full-time hours, Monday to Friday
Immediate start available
6-12 month temporary contract
Potential opportunity for permanent employment
A varied and busy role within a reputable organisation
Supportive team environment
If you have a background in service administration and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.
Apply today with your CV and take the next step in your career. We look forward to hearing from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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