Customer Service Administrator
📍 Location: London Bridge (Hybrid/Office-based)
📅 Start date: ASAP
💼 Contract: Permanent, Full-time
🗓 Closing date: 3 July 2026
🗣 Interviews: From 6 July 2026
Salary: £28-30k
About the Organisation
Our client is a well-established Consultancy within the UK travel industry, is looking to recruit an experienced Customer Support Advisor to join their expanding team in London Bridge.
With a strong focus on trust, customer experience, and industry integrity, the organisation provides guidance, dispute resolution, and expert support to both travellers and clients. Their culture is collaborative, supportive, and driven by continuous improvement and professional development
The Role
As a Customer Support Adviser, you'll be at the heart of a dedicated team providing expert guidance and support to customers and member businesses. This is a varied and rewarding role where you'll help resolve issues, provide clear advice, and ensure a positive outcome wherever possible.
Using a range of communication channels-including email, letters and telephone-you will manage customer enquiries, offer informed guidance, and support dispute resolution processes. You'll work closely with internal teams and members to deliver excellent service while contributing to team targets and your own professional development.
Key Responsibilities
Manage incoming customer correspondence (email, letters, calls) efficiently and professionally
Log and maintain accurate records within the CRM system within agreed timeframes
Respond to enquiries in line with service standards and deadlines
Identify complex or high-risk cases, including potential legal claims or arbitration matters
Liaise with members and internal departments where escalation is required
Highlight any potential breaches of industry codes of conduct
Provide clear advice to customers on their options and next steps
Maintain accurate documentation and case records
Support wider organisational initiatives, including member engagement activities such as presentations or eventsSkills & Experience
Excellent written and verbal communication skills with a high standard of literacy
Strong customer service background, ideally within disputes or complaints handling
Experience in travel, legal, or consumer-facing environments is beneficial but not essential
Calm and professional approach under pressure
Strong interpersonal skills and confident telephone manner
Ability to manage challenging conversations with empathy and clarity
Flexible, proactive, and eager to learnWhy Apply?
Opportunity to work in a respected and influential organisation
Supportive team environment with clear development opportunities
Varied and meaningful work where you can make a real difference
Exposure to the travel industry and consumer protection processesBenefits
25 days holiday
Pension scheme
Private Medical
Employee Assistance
Travel benefits
Volunteer scheme
Learning and development opportunitiesIf you're passionate about supporting customers, solving problems, and building strong relationships, we'd love to hear from you.
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