Customer Service / Complaints Administrator
East Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based
We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent.
If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.
The Role
Act as a first point of contact for customer queries via phone and email
Handle complaints and resolve issues in a professional, solutions-focused way
Build strong relationships with customers and deliver excellent service
Support with troubleshooting and resolving service-related queries
Assist with basic credit control and accounts-related tasks
Liaise with internal teams and external suppliers where needed
Process customer orders accurately and efficiently
Support onboarding of new clients
Maintain up-to-date and accurate customer records
What We’re Looking For
Experience in customer service and administration
Strong communication skills and confident telephone manner
Experience handling complaints and objection handling
Highly organised with strong attention to detail
Confident IT skills (MS Office and internal systems)
Able to work independently and as part of a team
What’s on Offer
£28,000 – £32,000 salary
Medical cover
Birthday off
28 days holiday (including bank holidays)
Supportive, collaborative working environment
Opportunity to develop within a growing business
35 hour working week with an early finish Friday!
If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you
