Credit Control & Customer Service Administrator
Emersons Green, Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based
We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.
If you’re confident on the phone, organised, and comfortable handling payments and customer queries, this could be a great fit.
Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.
The Role
Act as a first point of contact for customer queries via phone and email
Manage complaints and resolve issues in a professional, timely manner
Monitor outstanding balances and follow up overdue accounts
Contact customers to discuss invoices and agree payment plans
Support with collections, including taking payments and setting up direct debits
Process customer orders and support new client onboarding
Maintain accurate customer records and account data
What We’re Looking For
Experience in customer service and administration
Confident handling calls, including outbound and payment-related conversations
Complaint handling and objection handling experience with a robust approach
Ideally some exposure to credit control or debt collection
Strong organisation skills and attention to detail
Confident IT skills (MS Office and CRM/admin systems)
Able to work independently and as part of a team
What’s on Offer
£28,000 – £32,000 salary (depending on experience)
Medical cover
Birthday off
28 days holiday (including bank holidays)
Supportive, team-focused environment
35 hour working week with an early finish Friday!
If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you
