Job Title: Counter Fraud Claims Handler
Location: Sevenoaks or Liverpool with hybrid
Salary: £26,350 to £34,800 Plus up to £2000 performance related bonus per annum, once established within your role
Working Hours: 37.5 Hour a week, Monday to Friday 9am - 5:30pm
About The Role:
The Counter Fraud Claims Handler will be investigating and managing a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.
What You'll Be Doing:
Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
Accurately interpret intelligence and use it to drive an appropriate investigation strategy
Proactively manage a portfolio of claims ensuring adherence to claims handling / claims investigation procedures, company protocols and service level agreements
Ensure output achieves acceptable levels of accuracy and quantity
Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
Avoid any claims leakage whilst maximising savings/repudiations
Ensure strict adherence to agreed counter fraud strategies
Respond efficiently to telephone calls into the team/department
Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the teamWhat We're Looking For:
Good understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims and bodily injury claims
Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
Excellent organisational skills and the ability to work independently with minimum support
Strong negotiation skills along with Excellent customer services skills
An understanding of the intelligence and investigative tools available to validate claims
Ability to provide clear and concise instructions to service providers to assist in the investigation of claimsGrow with Acorn:
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:
A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:
Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Armed Forces Defence employer recognition scheme - Supporting those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You Apply:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of; Claims Handler, Insurance Claims Agent, Insurance Claims Executive, Customer Service Claims Handler may also be considered for this role
