To undertake reception and associated duties providing information and advice to
customers.
To communicate with customers by telephone, face to face, electronically or by post.
To receive requests, assessing and prioritising the reason for the request together with its
urgency, and taking prompt appropriate action in accordance with procedures and service
instructions.
To provide an interface with insurance engineers and assessors, scheduling inspection
appointments, processing of technical reports, vehicle repairs and documentation liaising
with workshop supervision and fleet customers
To contact customers to monitor satisfaction and quality control checks.
To quality check vehicle and equipment Inspection documentation. Filing of manual records
and files to ensure 'O' licence compliance.
To create monthly maintenance schedules for vehicles and plant, distributing to fleet
customers from the electronic transport management system in a timely manner.
To organise the replacement of vehicle road tax.
Using contract information to hire and de-hire vehicles from external suppliers.
Collating compliance documentation and hire packs for customers.
Create and maintain hired-in vehicle records and vehicle maintenance planner
·Carry out visual inspections of vehicles (hire and de hire) within the Lister Road Depot agree and record findings with customers and hire vehicle representative.
To ensure vehicle hire agreements and damage sheets are signed off as accurate.
To ensure customers are notified of any damage or fuel charges.
Able to drive vehicles within the Depot to park up safely (class B Licence).
To ensure that information provided is accurate and up to date.
To undertake a range of computerised housekeeping tasks, including data entry, mot, Inspection and service date updating and amendment of records for quality assurance purposes. ·
To contribute to the effectiveness of workflow through the efficient implementation of agreed procedures and systems.
To work as part of a team supporting service delivery.
To create and maintain effective working relationships through excellent teamwork and the provision of a customer focussed service.
To participate in the development of customer services and contributing to continuous improvement.
To have a commitment to own development through appropriate identified activities and willing to undertake additional training where necessary.
To be responsible for monitoring clerical and technical administrative procedures and to suggest recommendations for operational improvement and efficiency.
To establish working relationships with technical and operational staff in the provision of general administrative support, including the supply of office equipment, documentation and stationery
To ensure the maintenance of a healthy, safe and secure working environment through ensuring compliance with Health and Safety requirements. · To undertake any other duties commensurate with the post and grade.Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
