Temporary Customer Service Executive
Location: Poole
Job Type: Temporary on-going
Start Date: ASAP
Pay: Hourly rate DOE
Are you an experienced Customer Service professional looking for an immediate start opportunity?
We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.
Key Responsibilities
Answering incoming calls and responding to customer emails in a professional and timely manner
Managing customer enquiries via live chat
Processing customer returns and refunds
Liaising with customers regarding product availability and order updates
Handling customer complaints and product issues, providing positive and effective resolutions
Supporting additional customer service functions as required
Sharing customer feedback with the wider business
Assisting with improvements to customer service processes and systems
Maintaining accurate customer records and correspondence
About You
Previous experience in a customer service, customer support, or customer care role
Excellent communication skills, both written and verbal
Strong telephone manner and customer-facing skills
Positive, proactive approach with excellent problem-solving abilities
Able to work independently and manage workload effectively
Confident using IT systems and databases
Strong attention to detail and organisational skills
This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team.
Apply today!
TJCOM
