Customer Service Advisor

CV-Library • Rugby, Warwickshire • 2h ago

Rugby, Warwickshire £27,000 8-Month Fixed Term Contract Monday - Friday

The Opportunity

We are recruiting on behalf of a well-established business in Rugby for a Customer Service Advisor to join their team on an 8-month fixed-term contract.

This is a fantastic opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and acting as the key link between customers and internal departments. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries and ensuring customers receive an excellent level of service throughout the entire order process.

Working closely with sales, logistics, warehouse, transport and supply chain teams, you will play an important role in maintaining customer satisfaction and supporting business operations.

Key Responsibilities:

Deliver a high level of customer service via telephone and email
Process customer orders accurately and efficiently
Prepare and issue customer quotations
Maintain accurate customer records and update internal systems
Liaise with customers regarding deliveries, shortages, lead times and order updates
Work closely with warehouse, transport, logistics and supply chain teams
Raise invoices and ensure customer charges are applied correctly
Process pro-forma invoices and monitor payments before dispatch
Resolve customer queries and escalate complaints when required
Maintain accurate administration and customer service documentation
Monitor customer forecasts and order requirements
Support continuous improvement initiatives within the customer service function
Ensure all paperwork and documentation is completed accurately and on time