Do you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?
In which case - you are ticking the boxes for us!
We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.
This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities:
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Prepare quotations for clients, issue and track
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Manage any inbound enquiries and responses - seek technical support where required
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Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
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Ensure compliance is maintained with regular WIP reporting
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Raise and issue purchase orders
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Liaise with supply chain - this will involve international import and export documentation processing
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Coordinate national and international shipping
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Liaise with couriers and prepare import/export documentation as required
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Key point of contact via email, telephone and Chatbot
Skills/Experience:
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Previous experience within a B2B customer service environment
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CRM knowledge - ideally Navision or similar
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Knowledge of import/export and HMRC processes
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Fluent French - none negotiable
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Flexibility for occasional UK and European travel
On offer:
Interested?
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