Customer Service Administrator

CV-Library • Basingstoke, Hampshire • 4h ago

£26,378
37 hours per week
Permanent role

Our client, a blue chip company with a busy office and production division based in Basingstoke, is looking for a Customer Service Administrator to join their team.

This a permanent Customer Service Administrator role with great working hours:

Monday - Wednesday - (Apply online only)

Thursday (Apply online only)

Friday (Apply online only)

This role requires experience within a customer service / administration environment. You will also need good PC skills - word, excel and outlook.

Full training will be provided but experience in an office environment is essential.

Overview:

To provide an office based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Responsibilities:

Respond to customer queries
Maintain traceability of Customer Communication through use of logs and administering the Customer Service email account
To build good working relationships with your customer base in order to effectively and efficiently deal with their day-to-day needs
To maintain their accounts and update when needed
To complete all calls according to schedule
Fostering good working relationships within your immediate team and across all Departments.
Positively promote the company and use professional and polite language in all spoken and written communication. Attending all mandatory in-house training.
Use of in-house IT systems relevant to your role (Full training given)
To work closely with your Customer Service Executive to meet and exceed our Company's Customer Commitment
To ensure Managers, Supervisor and colleagues are informed of all necessary information
Complete all calls according to schedule
Process all documentation correctly and maintain files and records according to procedures Expand business/obtain appointments from customer base
Action messages received.