The Role: Jira SME - Administration, Configuration
Location: Sheffield, UK
Position Type: Contract Inside IR35
Implementation Partner – TCS / HSBC
Remote work option Available: Hybrid (2 Days onsite in a week)
Job Description:
Skills and experience
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Deep technical proficiency in the Atlassian Jira, Confluence, JSM and apps.
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Key skills include managing workflows, permissions, issue types, fields , automations , integrations, and automations.
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Hands on experience in Atlassian Data Centre and Cloud products.
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Atlassian Data Centre products Jira, Confluence, JSM and apps migration to Atlassian Cloud.
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Experience in standardizing and governing the Jira and Confluence services at Enterprise level.
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Expertise in agile delivery ,including Scrum and Kanban ways of project delivery.
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Experience Incident, problem and change management
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Automating the manual tasks to reduce the toil.
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Improving the service resiliency
Roles and responsibilities :
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Active contribution in the Atlassian Cloud migration work.
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Define the standards by applying best practices on tasks and project tracking , collaborative documentation i.e. jira and confluence services respectively.
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Understand the User journey's and define/implement the governance process such as process to evaluate the apps , integrations , customizations etc. and approve/reject , onboarding processes.
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Decision making considering the cost implications , user impact , system impact.
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Contribution in defining the strategies, roadmap/milestones planning , OKR's.
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Contribution to fix the technical debts , problem solving with proper RCA.
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Customer/User and stakeholder Engagement.
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Lead/drive the work in collaboration with the POD members.
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Incident , problem, and change management
