Temporary to Permanent Customer Service Administrator
Rugby (outskirts car driver essential)
£25,000 – £27,000 - Plus Annual Bonus – Potential OTE £30,000
Purpose of Role:
To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion
Duties:
· Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
· Managing customers’ expectations during the process and project closure phase.
· To resolve challenges for customers when orders cannot be fulfilled.
· Finalisation of projects under the guidance of Sales Team.
· Adhering to company processes and procedures.
· Develop good working relationships with Sales, Logistics and Accounts Departments
· Build excellent relationships with customers.
Experience
-
Experience in customer services
-
Knowledge of data based systems
-
Good knowledge of MS office (essential)
-
Strong Administration and customer service skills
-
Ability to work calmly in a busy environment
-
NVQ in Business Administration – desired
Personal attributes
-
Strong communication and social skills
-
Objective-orientated
-
Strong work ethic, open and reliable
-
Outstanding organisational skills
-
Flexible approach with the ability to work on your own initiative
Other criteria
Company Benefits
-
Annual Bonus
-
Annual Salary Review
-
Private Healthcare
-
Life Assurance
-
EAP
