BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford.
Main duties include but are not limited too;
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Acting as the first point of contact for resident enquiries via telephone
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Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
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Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
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Raising, chasing and escalating tenant complaints as required
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Assisting residents to make payments, such as for rent or service charges
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Liaising with local Housing Officers to facilitate requests from their residents
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Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC’s expected service level
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Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC’s KPIs
Hours; 20 hours per week 5pm- 10pm rolling rota including weekend work 8am- 4:40pm
Pay rate; £16.50ph PAYE - £21.82ph UMB
This is a temp ongoing role
Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon- Fri 9-5. Please only apply if you can commit to starting on this day!
Apply now for immediate consideration
