Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual)
Location: Dartford, Kent
Hours: Full time, flexi and hybrid
Min of 2 days in office including Tuesdays
Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus
Excellent benefits packaging including 25 days leave, health care etc
Customer Service Coordinator – French speaking is the liaison between customers and internal departments. Being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Customer Service Coordinator Key Requirements
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Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
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Computer literate – MS office, PowerPoint, Excel, Outlook, Teams
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Fluent in French and English to use in a working environment
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Good level of education including Maths and English
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Works well under pressure
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Excellent attention to detail
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Able to work independently and as part of a team
Customer Service Coordinator - Responsibilities and Duties
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Support customers’ enquiries through multiple communication channels including phone, email, and chat.
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Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
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Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
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Enter and process orders including calculating transit time and freight.
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Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
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Maintain accurate customer database and information on profiles.
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Responsible for customer quotations for new business & follow-up on open quotes.
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Maintain price lists and send them to customers when requested.
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Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues
