Customer Service Resolution Specialist
Bolton (Hybrid Working Available)
£27,000 – £29,000 + Attractive Bonus
Monday – Friday
The Opportunity
We’re looking for a proactive and solutions-driven Customer Service Resolution Specialist to join a growing and dynamic organisation within the renewable energy sector.
This is a fantastic opportunity for someone who thrives on problem-solving, enjoys ownership of customer cases, and wants to build a long-term career with excellent progression opportunities.
The Role
As a Resolution Specialist, you’ll be the go-to expert when customer issues arise. You’ll take full ownership of cases, investigate problems, and deliver effective solutions while maintaining a first-class customer experience.
Key responsibilities include:
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Managing and triaging incoming customer queries and ensuring timely responses
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Handling returns processes and coordinating with internal teams
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Speaking directly with customers to resolve issues and de-escalate concerns
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Investigating complaints to identify root causes and prevent recurrence
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Logging and tracking cases accurately using internal systems
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Working to SLA targets and ensuring cases are resolved efficiently
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Acting as the main point of contact for customers throughout the resolution process
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Escalating complex or high-risk issues where necessary
About You
We’re looking for someone who is confident, organised, and customer-focused, with a natural ability to solve problems.
You’ll ideally have:
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Strong experience in a customer service or complaints/resolutions role
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Excellent communication skills (both written and verbal)
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The ability to manage multiple cases and prioritise effectively
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Confidence dealing with challenging situations and finding solutions
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A proactive and detail-oriented approach
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Good IT skills (Microsoft Office and CRM systems)
What’s in it for You?
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Competitive salary of £27,000 – £29,000
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Attractive bonus structure
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Monday to Friday working (no weekends)
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Hybrid working options
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Clear progression and career development opportunities
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Supportive and collaborative team environment
