Are you proactive, organised, and ready to make a real impact in a fast-paced office environment? We are looking for a Customer Service Executive to join our client's team based in Witney and support the smooth running of day-to-day administration, sales order processing, and customer service operations.
This is a varied and dynamic role, perfect for someone who thrives on multitasking, pays great attention to detail, and enjoys working closely with different teams across a business.
What You'll Do:
. Process and invoice sales orders for domestic and European customers
. Handle incoming calls and customer enquiries professionally and efficiently
. Manage stock updates and monitor inventory levels
. Provide excellent customer service through clear, courteous communication
. Assist the warehouse team during busy periods when needed
. Organise courier collections and update customers on deliveries or delays
. Manage general administration tasks, including filing, archiving, and paperwork
. Review courier invoices and administer returns/credit procedures
. Ensure effective communication across departments regarding orders, stock, and operational concerns
. Support wider office administration and cover for team members during holidays or sickness
What We're Looking For:
. Strong organisational skills with the ability to prioritise tasks effectively
. Confident communication skills and a team-oriented approach
. High attention to detail and accuracy
. Ability to work under pressure while remaining professional and friendly
. Good computer literacy and experience with standard office software
. Quick learner with adaptability to changing priorities
. Professional, reliable, and eager to develop product knowledge
Desirable Experience:
. Previous administration or customer service experience in an office environment
. Familiarity with Sage or similar software
. Experience managing multiple email inboxes
. Understanding of order processing through to warehouse dispatch
Salary range dependant on experience
You'll be part of a supportive and collaborative team where your contributions are valued. This is an opportunity to grow your skills, take on diverse responsibilities, and make a real impact on customer satisfaction. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection
