German Speaking Customer Service

CV-Library • Doncaster, South Yorkshire • 1h ago

German‑Speaking Customer Service Executive

Location: Doncaster Salary: £32,082 per annum Hours: 45 hours per week, Monday–Friday Industry: Global Distributor with international presence

Overview

We are seeking a German‑Speaking Customer Service Executive to join our Doncaster-based team within a global distribution business. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering exceptional service to international customers and internal stakeholders.

You will support the International Sales Team, manage customer orders with precision, and ensure seamless coordination across logistics, procurement, and technical departments. This is a fantastic opportunity to join a well‑established organisation with worldwide reach and strong opportunities for development.

Key Responsibilities

The responsibilities of the International Customer Service Executive include, but are not limited to:

Supporting the International Sales Team with day‑to‑day customer and order management.
Delivering a high standard of customer service to international clients.
Processing customer orders accurately and within agreed service levels.
Planning, prioritising, and checking sales orders, ensuring all details are correctly transferred into the order management system.
Developing a strong understanding of the company’s product range, sales processes, and logistics platforms.
Interpreting instructions from various Sales Executives and identifying any issues or discrepancies.
Communicating, liaising, and negotiating internally and externally to ensure customer orders are implemented correctly with 100% accuracy.
Completing additional order‑related tasks such as PODs, ETAs, and technical submission documents in collaboration with logistics and technical teams.
Taking full responsibility for the end‑to‑end execution of international transactions, supported by responsive procurement and logistics teams.

The Person

The ideal candidate will demonstrate:

Excellent computer literacy, particularly across Microsoft platforms.
Strong data entry skills with high accuracy.
Outstanding organisational abilities and a methodical approach to work.
Experience managing tasks through to completion.
Comfort working in a busy, fast‑paced environment.
Acute attention to detail.
Strong communication skills, both written and verbal, with professional telephone manners.
Ability to multitask, prioritise, and manage time effectively.
A positive, proactive attitude.
Previous experience in sales support, customer service, or account administration (advantageous).
Fluency in German (essential). OR French
Fluency in French or Spanish is beneficial but not required.