We are looking to recruit an experienced Customer Service Assistant to work with our client in Durham. The role is to provide administrative and technical support services that supports the planning, development and delivery of business services across Business Durham.
Duties and responsibilities
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Provide a first point of contact for enquiries to Business Durham, including use of telephony and ICT systems, delivering reception and general administrative support at the Business Durham main office, visitor areas and other property sites across the portfolio as required.
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Triage and track progress of general enquiries through any appropriate communication channel including email, telephone, webform or in person.
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Support the planning and delivery of networking events across the county including attending to set up, manage the attendee registration and post event recording.
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Provide administrative and technical support services that supports the planning, development and delivery of business services, events and projects across Business Durham including funded programmes.
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Manage and maintain systems and processes that contribute to the efficient and effective operation of Business Durham.
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Support the booking and preparation of meeting rooms with relevant equipment and catering and clearing away, ensuring the office environment is maintained to a high standard
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Provide general administrative and related support services to Business Durham service managers and officers including the raising of purchase orders for supplies and services, as required.
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Supporting colleague attendance at events including co-ordinating travel arrangements, managing documentation, and controlling distribution of invitations and tickets.
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Assisting in the preparation of presentations, briefing documents and reports.
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Record and send all outgoing mail and receive and distribute incoming post for Business Durham staff.
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To contribute, as necessary, to the overall management and success of the organisation as a whole.
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To participate in working groups and inter departmental teams whose work contributes towards the delivery of effective and efficient services and assists in achieving the Council’s key outcomes.
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To undertake time limited projects as agreed with Business Durham management team.
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To undertake any such duties as may reasonably be required commensurate with the level of responsibility and competence of the post.
Organisational responsibilities
Values and behaviours
To demonstrate and be a role model for the council’s values and behaviours to promote and encourage positive behaviours, enhancing the quality and integrity of the services we provide.
Smarter working, transformation and design principles
To seek new and innovative ideas to work smarter, irrespective of job role, and to be creative, innovative and empowered. Understand the operational impact of transformational change and service design principles to support new ways of working and to meet customer needs.
Communication
To communicate effectively with our customers, managers, peers and partners and to work collaboratively to provide the best possible public service. Communication between teams, services and partner organisations is imperative in providing the best possible service to our public.
Health, Safety and Wellbeing
To take responsibility for health, safety and wellbeing in accordance with the council’s Health and Safety policy and procedures.
Equality and diversity
To promote a society that gives everyone an equal chance to learn, work and live, free from discrimination and prejudice and ensure our commitment is put into practice. All employees are responsible for eliminating unfair and unlawful discrimination in everything that they do.
Confidentiality
To work in a way that does not divulge personal and/or confidential information and follow the council’s policies and procedures in relation to data protection and security of information.
Climate Change
To contribute to our corporate responsibility in relation to climate change by considering and limiting the carbon impact of activities during the course of your work, wherever possible.
Performance management
To promote a culture whereby performance management is ingrained and the highest of standards and performance are achieved by all. Contribute to the council’s Performance and Development Review processes to ensure continuous learning and improvement and to increase organisational performance.
Quality assurance (for applicable posts)
To set, monitor and evaluate standards at individual, team and service level so that the highest standards of service are delivered and maintained. Use data, where appropriate, to enhance the quality of service provision and support decision making processes.
Management and leadership (for applicable posts)
To provide vision and leadership to inspire and empower all employees so they can reach their full potential and contribute to the council’s values and behaviours. Managers and leaders must engage in personal development to ensure they are equipped to lead transformational change; always searching for better ways to do things differently to meet organisational changes and service priorities.
Financial management (for applicable posts)
To manage a designated budget, ensuring that the service achieves value for money in all circumstances through the monitoring of expenditure and the early identification of any financial irregularity
