Customer Services Advisor

CV-Library • Guildford, Surrey • 2h ago

Customer Services Advisor - Guildford

£25,000 per annum

Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service.

You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey.

Key Responsibilities:

Handle new business quotations.
Respond to customer enquiries.
Manage and respond to customer enquiries received via email and telephone.
Issue documentation
Support the onboarding of new clients, ensuring correct processes and compliance standards are followed.
Assist with training and mentoring new team members where required.
Work collaboratively with colleagues across departments to deliver a smooth customer experience.
Contribute to ongoing process improvements and problem solving within the team.
Support the wider business in achieving new business and service objectives.
Complete relevant training and professional development programmes.

Experience and Skills Requirements:

GCSE grade 5 (or equivalent) in English and Mathematics
Strong communication and interpersonal skills
Excellent attention to detail and organisational ability
A genuine passion for customer service
Ability to manage relationships with both customers and business partners
Confidence in handling queries and solving problems

Personal Attributes:

Customer-focused with a passion for delivering excellent service
Highly organised with the ability to prioritise workload effectively
Strong communicator with excellent listening and problem-solving skills
Collaborative team player who enjoys supporting colleagues
Motivated to learn, develop and challenge existing processes where improvements can be made
Professional, reliable and able to work accurately under pressure