Travel Agency Administrator
Location: Office based in Norwich, Norfolk.
Hours: Full time or part time, flexible hours available
Salary: £26,400 to £27,400 per annum (Non-Contractual Company Bonus Scheme)
This is an exciting opportunity for a Travel Agency Administrator to join a specialist tour operator delivering high quality, bespoke worldwide fishing and shooting holidays to a discerning client base.
As Travel Agency Administrator you will deliver a high level of service by maintaining a detail-driven and customer-focused approach. You will play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately and professionally.
This is not a sales role. It is about precision, care and consistently delivering excellent service. They are looking for someone who has a natural eye for detail and a strong sense of personal standards. Someone organised, calm under pressure and genuinely invested in looking after customers and colleagues alike.
Desired Skills and Experience:
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Experience within travel, or a similar administrative environment is preferred, but industry knowledge is not essential.
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Highly organised with excellent attention to detail
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Calm, reliable and consistent in their approach
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Professional and polite, with strong written and verbal communication skills
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Comfortable managing multiple tasks and prioritising effectively
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Confident using systems, processes and Microsoft Office tools
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Able to handle queries with good judgement and care
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Genuinely interested in delivering a high standard of customer service
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Works well within a team, builds positive relationships and takes pride in doing a job well done.
Key Responsibilities:
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Delivering consistently high levels of customer service
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Preparing and issuing accurate travel documentation
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Managing holiday arrangements including flights, transfers and accommodation
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Handling customer enquiries via phone, email and social media
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Maintaining accurate and up to date client records
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Monitoring and processing payments
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Liaising with suppliers to confirm arrangements and resolve queries
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Supporting internal teams to ensure smooth delivery of each booking
Benefits:
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Competitive salary, reviewed after successful probation
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Discretionary company bonus scheme
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Company pension
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Non Contractual Company Bonus Scheme
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Paycare health benefits scheme including 24/7 GP access
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Free on-site parking
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A supportive, professional working environment
If you take pride in high standards and want to be part of a well-respected, growing company that genuinely values its people and the service it delivers, we would love to hear from you
