Administrator / Planning Coordinator
Location: Bodmin, Cornwall
Type: Full-time
About the Role
We are looking for a highly organised and proactive Administrator / Planning Coordinator to support operational delivery within a fast-paced service environment. This role is key to ensuring effective planning, coordination of resources, and smooth communication between operational teams and customers.
Key Responsibilities
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Coordinate day-to-day planning of resources and workstreams within the designated area
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Manage and respond to job jeopardy to minimise service disruption
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Provide clear and timely communication to customers regarding planned and ongoing work
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Ensure operational teams receive accurate and complete information to carry out scheduled tasks
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Maintain accurate records and ensure all business processes are followed
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Collaborate with planners across regions to optimise resource allocation
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Monitor performance reports and manage workload levels in line with targets
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Work closely with Delivery Managers to manage workforce levels during peak and low demand
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Support attendance tracking and assist with resource deployment across wider regions
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Ensure all activities comply with relevant legislation, including streetworks and traffic management requirements
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Monitor data quality and escalate issues where necessary
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Promote and share best practices across teams and stakeholders
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Support the ongoing maintenance of quality management systems
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Assist in developing team capability and driving continuous improvement
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Provide additional administrative support when required
What We’re Looking For
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Minimum of 5 GCSEs (or equivalent), including Maths, English, and a Science subject (Grade C/4 or above)
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Experience in a busy administrative or service delivery environment
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Strong customer service skills, including experience handling challenging situations
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Good IT skills, including Microsoft Office, and the ability to learn new systems quickly
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Ability to interpret numerical and performance data
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Strong organisational skills with the ability to multitask and prioritise effectively
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Good geographical knowledge to support planning activities
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A proactive and solution-focused mindset
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Ability to work independently while knowing when to escalate issues
What You’ll Bring
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Strong attention to detail
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Excellent communication skills
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A collaborative approach to teamwork
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Flexibility in a dynamic working environment
